We want you to be totally satisfied with your Perch orders. However, we
do have policies in regard to cancellations and returns in our Terms
ORDER CANCELLATION/RETURNED GOODS POLICY.
Cancellations must be in writing to Perch
Chairs & Stools, Denver, Colorado.
Customer is responsible for
shipping costs related to cancelled orders and returned goods. All
returns MUST be issued a Return Merchandise Authorization number. No
credit will be given for items returned to Perch Chairs & Stools
without a Return Merchandise Authorization number.
If customer claims
the goods received are non-conforming or defective, Perch Chairs &
Stools shall have commercially reasonable time in which to repair or
replace them with conforming goods.
Upon approval of return, Buyer is responsible for insuring that
all items arrive in new, unused, resalable condition. Once received and
this determination made the appropriate refund will be made.
Chairs & Stools' policy on its Specialty Color chairs and stools:
Perch Chairs & Stools' Specialty Color chairs and stools are
customized, made to order upholstered items and therefore cannot be
cancelled, modified, or returned, unless incorrectly shipped, or